Return Policy: We appreciate your business and we want you to be completely satisfied with your purchase. Every item we sell new is covered by the manufacturer’s warranty. New products must have the original packaging and manuals and free from signs of wear and blemishes. Used products must be returned in the same condition as when purchased. We do not accept returns on: print music, opened DVDs, opened CDs, reeds (unless in a sealed package), earplugs, recorders and harmonicas. We do not accept returns on special orders (items that we don’t normally keep in stock that we ordered for you).
For in-store purchases, returns will be accepted within 14 days of purchase. (Purchases made after Thanksgiving may be returned by January 2nd.) Applicable refunds will be made in the form of store credit. Returns of P.A. equipment, fretted instruments, effects, amplifiers, microphones, keyboards, and used drum sets are subject to a 10% restocking fee. Returns of rental level band and orchestra instruments are subject to a one-month standard rental fee.
For Internet purchases, returns will be accepted within 14 days of the arrival date. Applicable refunds will be made in the form of payment of the original purchase, minus the original shipping costs. Please do not accept any shipment if the packaging appears damaged in any way. If you accept a shipment and then discover damage, please save the packaging as we may need these items for further investigation. We request that you check your order after receiving it to be sure that it is in proper working order. Until you are certain that a return will not be necessary, please handle the item you purchased carefully and retain all product packaging materials. All returns must be pre-paid and returned in original packaging, with all enclosures. Shipping charges are non-refundable. Please contact us before returning any items.
For any order to be shipped to other than the 48 continental states, please contact us before placing your order. We can not ship to a P.O. box. All orders must be shipped to a physical address.
Forms of payment: Visa, MasterCard, American Express, Discover, PayPal, certified check. Your credit card will not be charged until the order is shipped. Certified checks are to be made out to Sound Beach Music and sent to Sound Beach Music, 66 Echo Ave., MillerPlace, NY 11764. All payments are to be in U.S. dollars.
Most orders will ship by the second business day after the order is placed. Feel free to check on the status of your order by contacting us by e-mail or phone.
By law, we are required to collect sales tax on all orders shipped within New York. Orders shipped outside of New York are not subject to sales tax.
We are committed to protecting your privacy. We will not disclose any of your personal information to anyone outside of Sound Beach Music. This includes your name, mailing address, phone number, e-mail address or credit card information. Any credit card information we collect from you will be used for the current transaction and will not be saved for further use.